1. Returns We are confident in the quality of our products, but if for any reason you are not satisfied with your purchase, you can withdraw from the contract within 14 days from the date of receiving the shipment, and then you have another 14 days to return the product.

Return conditions:

• The product must be unused.
• A receipt or proof of purchase must be included with the returned product.

2. Return process To initiate a return, please contact us at email: podhalove@gmail.com or by phone at 662 137 317. Our team will provide you with detailed instructions regarding return shipping. Please note that returns should be sent to the following address: ul.Stasikówka 11 Poronin 34-520 Małopolska Szymon Matyga

3. Cost of return Return shipping costs are covered by the customer, unless the return is due to our error (e.g., wrong or damaged product received). In such a case, we will cover the return shipping costs.

4. Refunds After receiving and inspecting the returned product, we will inform you of the status of your return. If the return is approved, we will automatically refund the money to your original payment method, or if this is not possible, we will contact you to arrange a refund method within 14 business days.

5. Exchanges If you need a different size, color, or model, please return the purchased product according to the instructions above and place a new order for the product you need.

6. Exceptions / Products not eligible for return

• Sale products are not subject to returns or exchanges.
• Personalized or custom-made products are not eligible for returns.